Written by Anneri Fourie | Marketing Executive
In today’s fast-paced world, businesses must be prepared for the unexpected. Natural disasters, cyber-attacks, and other emergencies can strike at any moment, and having a reliable emergency communication software is crucial. If you are considering an OnSolve alternative, Crises Control stands out as an award-winning choice. In this blog, we will compare Crises Control and OnSolve, focusing on why Crises Control is the superior option for emergency mass notification and emergency communication software.
Why Consider an OnSolve Alternative?
When evaluating emergency communication software, it’s essential to look beyond basic features and consider the overall value, user experience, and long-term benefits. Here’s why Crises Control is a compelling alternative to OnSolve:
Comprehensive Feature Set
Crises Control offers a robust suite of features designed to address various aspects of crisis management. From emergency notifications to incident management and business continuity planning, Crises Control provides an all-in-one solution. Here are some key features:
- Multichannel Notifications: Crises Control supports multiple communication channels, including SMS, email, voice calls, and push notifications. This ensures that messages reach all stakeholders promptly, regardless of their location or preferred communication method.
- Two-Way Communication: Unlike many other platforms, Crises Control facilitates two-way communication, allowing recipients to respond to notifications. This is crucial for gathering real-time feedback and ensuring that everyone is safe and informed.
- Automated Incident Management: Crises Control automates incident response workflows, enabling teams to act swiftly and efficiently during emergencies. Predefined templates and checklists guide users through the necessary steps, reducing the potential for human error.
In comparison, OnSolve focuses primarily on notification delivery, with limited features for incident management and business continuity. While it offers reliable notification capabilities, it may fall short for organisations seeking a more comprehensive solution.
User-Friendly Interface
Ease of use is a critical factor when selecting emergency communication software. During a crisis, users need to navigate the platform quickly and efficiently. Crises Control boasts a user-friendly interface that simplifies the process of sending notifications and managing incidents.
- Intuitive Dashboard: The Crises Control dashboard provides a clear overview of ongoing incidents, message statuses, and user responses. This makes it easy for administrators to monitor the situation and make informed decisions.
- Mobile Accessibility: Crises Control offers mobile apps for both iOS and Android, enabling users to manage emergencies on the go. The apps are designed with simplicity in mind, ensuring that critical functions are accessible with just a few taps.
OnSolve, while functional, has a steeper learning curve. Users may find it more challenging to navigate, especially in high-stress situations. The interface can be less intuitive, potentially delaying response times during emergencies.
Superior Customer Support and Training
Effective use of emergency communication software often depends on the quality of support and training provided. Crises Control excels in this area, offering comprehensive support to ensure users are fully equipped to handle any crisis.
- 24/7 Support: Crises Control provides round-the-clock support, ensuring that help is always available when needed. Their team of experts is ready to assist with any issues or questions that may arise.
- Tailored Training Programs: Crises Control offers customised training programs and crisis war gaming to help users get the most out of the platform. These programs are designed to address the specific needs of different organisations, ensuring that everyone is prepared for emergencies. Additionally, the crisis war gaming function allows organisations to test their crisis management plan and emergency mass notification in high stress scenarios to ensure everyone is prepared when the day comes.
OnSolve also offers support and training, but feedback from users indicates that Crises Control’s customer service is more responsive and effective. According to SoftwareReviews, Crises Control has higher ratings in customer satisfaction and support quality compared to OnSolve.
Cost-Effectiveness
Budget considerations are always important when selecting software solutions. Crises Control provides a cost-effective option without compromising on quality or features.
- Transparent Pricing: Crises Control offers clear and transparent pricing, with no hidden fees. Organisations can choose from various pricing plans that suit their specific needs and budget.
- High ROI: The comprehensive feature set and ease of use result in a high return on investment. Organisations can mitigate the impact of emergencies more effectively, reducing downtime and associated costs.
OnSolve, while competitive, tends to have higher pricing for similar features. The added cost may not be justifiable for organisations that require a broader range of functionalities.
Real-World Impact and Testimonials
The true test of any emergency communication software is its performance in real-world scenarios. Crises Control has proven its effectiveness time and again, earning praise from users across various industries.
Case Studies
Numerous case studies highlight how Crises Control has helped organisations manage crises successfully. For example, Beale & Co, a major law firm, utilises the Crises Control platform to send physical incident notifications to its staff, but also leverages the platform for communication during various other situations such as IT issues.
User Feedback
Reviews on Software Reviews and other platforms consistently rate Crises Control higher than OnSolve in terms of user satisfaction. Users appreciate the reliability, ease of use, and comprehensive support provided by Crises Control.
OnSolve also has its share of positive reviews, but the overall user sentiment leans more favourably towards Crises Control. The combination of powerful features, user-friendly design, and excellent support makes Crises Control the preferred choice for many organisations.
Here is a side-by-side comparison of Crises Control and Onsolve’s reviews on softwarereviews.com:
| Crises Control | OnSolve | |
| 94% | Likeliness to Recommend | 70% |
| 100% | Plan to Renew | 87% |
| 87% | Satisfaction of Cost Relative to Value | 80% |
| 100% | Product Experience | 83% |
| 98% | Negotiation and Contract | 62% |
| 99% | Conflict Resolution | 88% |
| 99% | Strategy and Innovation | 72% |
| 97% | Service Experience | 85% |
| 82% | Feature Ratings | 75% |
| 87% | Vendor Capability Ratings | 76% |
| 9.7 | Overall Rating out of 10 | 6.3 |
How Crises Control Enhances Emergency Communication
Emergency communication software must evolve to meet the changing needs of organisations. Crises Control stays ahead of the curve by continuously enhancing its platform with innovative features.
Advanced Analytics and Reporting
Understanding the effectiveness of emergency responses is crucial for continuous improvement. Crises Control offers advanced analytics and reporting tools that provide valuable insights into communication performance.
- Detailed Reports: Generate detailed reports on notification delivery, response times, and user interactions. These reports help identify areas for improvement and ensure that future responses are more effective.
- Real-Time Analytics: Monitor the status of notifications and incidents in real-time. This allows administrators to make data-driven decisions during emergencies, improving overall response efficiency.
Integration with Existing Systems
Seamless integration with existing systems is essential for maximising the utility of emergency communication software. Crises Control integrates with a wide range of third-party applications and services, enhancing its functionality and ease of use.
- API Integration: Crises Control offers robust API integration, allowing organisations to connect it with their existing IT infrastructure. This facilitates data exchange and automates various processes, saving time and reducing manual effort.
- Third-Party Apps: Integrate Crises Control with popular third-party apps like Slack, Microsoft Teams, and more. This ensures that emergency notifications reach users on the platforms they use daily, increasing the likelihood of prompt responses.
Customisable Workflows
Every organisation has unique needs and processes when it comes to emergency communication. Crises Control allows users to create customisable workflows that align with their specific requirements.
- Flexible Templates: Use and customise predefined templates for different types of incidents. This ensures that the right information is communicated quickly and consistently during emergencies.
- Automation Rules: Set up automation rules to trigger specific actions based on certain conditions. For example, automatically escalate incidents if no response is received within a specified timeframe.
Conclusion: Choose Crises Control as Your OnSolve Alternative
When it comes to emergency mass notification and communication, Crises Control emerges as the superior OnSolve alternative. With its comprehensive feature set, user-friendly interface, exceptional customer support, and cost-effectiveness, Crises Control offers unparalleled value.
By choosing Crises Control, organisations can enhance their emergency preparedness, streamline incident management, and improve overall resilience. The positive feedback from users and the platform’s proven performance in real-world scenarios further solidify its position as the leading choice.
Ready to experience the benefits of Crises Control? Contact us today to get a free personalised demo and discover how Crises Control can transform your emergency communication strategy.
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FAQs
1. What makes Crises Control a better OnSolve alternative?
Crises Control offers a comprehensive feature set, including multichannel notifications, two-way communication, automated incident management, and advanced analytics. It also boasts a user-friendly interface and superior customer support, making it a more robust and reliable choice.
2. How does Crises Control enhance emergency communication?
Crises Control enhances emergency communication through advanced analytics and reporting, seamless integration with existing systems, and customisable workflows. These features ensure effective and efficient management of emergency responses.
3. Is Crises Control cost-effective compared to OnSolve?
Yes, Crises Control provides transparent pricing with no hidden fees and offers high return on investment due to its comprehensive features and ease of use. This makes it a cost-effective solution for organisations of all sizes.
4. Can Crises Control integrate with our existing IT systems?
Absolutely. Crises Control supports robust API integration and connects with popular third-party apps like Slack and Microsoft Teams, ensuring seamless integration with your existing IT infrastructure and enhancing overall functionality.
5. What kind of customer support does Crises Control offer?
Crises Control offers 24/7 customer support and tailored training programs. Their team of experts is always available to assist with any issues or questions, ensuring that users are fully equipped to handle emergencies effectively.
