Technology Incident Management Software

Technology incident management software is a platform that helps technology companies coordinate their response to outages, cyber incidents and service disruptions from one place. Crises Control brings alerting, emergency communication, task management and audit logging into a single connected platform, so engineering, security and operations teams move from first alert to resolution without switching tools. Every action is recorded automatically for accountability and review. Learn more about our incident management software.

Crises Control provides IT incident management software that launches an incident and notifies engineering, security and operations teams in seconds across SMS, voice, email, push and Microsoft Teams. One notification reaches every responder at once, and acknowledgements are tracked in real time, so incident commanders know who has responded and who to chase. This keeps teams aligned while an outage is resolved. Read our guide to how automated IT incident response works.

Yes. Crises Control is IT alerting software that reaches on-call engineers on any device, wherever they are, across multiple channels at once, with automatic escalation if the first responder does not acknowledge. An alert reaches the right engineer in seconds and escalates automatically until someone responds, which is essential when every minute of downtime affects customers.

Pricing for incident management software for technology companies depends on how many users you enable and which modules you use, and is quoted in your own currency. Crises Control is licensed per user on a subscription basis, so cost scales with the size of your engineering and operations teams rather than a fixed one-size fee. Startups and global platforms can model different user numbers before committing. Book a live demo to get a tailored quote.

Crises Control records every alert, acknowledgement, task and decision as a time-stamped audit trail that supports compliance, governance and post-incident review. A complete, exportable incident record is what auditors and customers ask for when they review how an outage was handled against a standard such as ISO 22301. This helps technology companies evidence duty of care and service-continuity obligations. The business continuity requirement is set out in the ISO 22301 standard.

An IT alerting tool sends the alert to on-call staff, while incident management software manages everything that happens after it. Incident management software adds task assignment, response tracking, escalation and a complete audit trail on top of the alert, so an outage is coordinated through to resolution rather than simply raised. Crises Control provides both in one platform. Read more about our mass notification software.

Yes. Crises Control coordinates incidents across distributed engineering teams, cloud regions and multiple systems from one shared workspace. You can launch an incident, notify the right teams and track response tasks and acknowledgements in a single incident timeline, so incident commanders keep a live view across the whole platform. This is essential for technology companies running services for customers around the world. See how a managed service provider used it in our managed service provider case study.