Incident Management Software

Ensure effective crisis management with Crises Control's Incident Management Software. Streamline incident response, improve communication, and enhance workplace safety.

Be Prepared for Crises with our Incident Management Software

Maintaining business continuity and resilience is essential to keeping operations running smoothly, safeguarding people and assets, and protecting your brand reputation during disruptions. For organisations accredited with ISO 27001 and 9001, it is crucial to not only operate but also test and document actual incidents to meet compliance requirements.

Our Incident Management Software offers a secure platform to create, manage, and maintain comprehensive business continuity plans. With an intuitive user interface, you can quickly develop new plans or automate the enhancement of existing ones. Our software helps identify risks, vulnerabilities, and critical processes, allowing you to define protocols, procedures, and strategies to mitigate threats and ensure a swift, organised response and recovery.

By simplifying the incident management process, our solution enhances communication with your response teams, streamlines task assignments, and sets clear time-based KPIs and escalation workflows. Each task comes with precise instructions and checklists, ensuring consistent execution and supporting responders in crisis management.

Whether facing a natural disaster, cyber-attack, denial of access, or any other critical event, your team can focus on what truly matters: managing and resolving the crisis. With our platform, you can be confident that your organisation is well-prepared, ensuring effective response and business continuity, no matter the challenge.

Key Features of Our Incident Management Software

Our Incident Management Software comes equipped with several key tools designed to enhance response times, improve coordination, and ensure a streamlined crisis management process. Here’s a closer look at three of the most vital features:

Task Manager

Task Manager is an essential tool for ensuring your team stays on track during an incident. It allows managers to assign tasks efficiently, prioritise responsibilities, and monitor progress in real-time. The software offers complete visibility into task completion, ensuring nothing falls through the cracks. By integrating seamlessly with other Crises Control tools, it ensures that the right people are working on the right tasks, meeting deadlines, and maintaining a coordinated response. Whether it’s an immediate action or a long-term recovery plan, Task Manager keeps everything on track.

SOS Panic Button for Employees

In a crisis, speed is critical, and the SOS Panic Button provides a quick and reliable way for employees to request immediate help. With just a single press, employees can send emergency alerts to predefined contacts or response teams, triggering rapid intervention. This tool enhances workplace safety by offering employees a discreet, efficient way to communicate distress in high-risk situations. The SOS Panic Button works across various devices, meaning that regardless of an employee’s location or device, they can instantly raise the alarm.

Incident Plan Builder

Incident Plan Builder is an invaluable tool for organisations looking to stay ahead of potential disruptions. This feature allows users to proactively create detailed, flexible response plans for various incident scenarios. By defining roles, workflows, and communication strategies in advance, businesses can ensure they are fully prepared when a crisis strikes. The software is highly customisable, allowing plans to be adapted as situations evolve. With the ability to rapidly adjust plans during a crisis, the Incident Plan Builder helps reduce response times and enhances overall operational readiness, ensuring businesses are always prepared for the unexpected.

These three tools, integrated into Crises Control’s Incident Management Software, work together to ensure your organisation can effectively respond to and manage any crisis, keeping your operations safe and resilient.

Benefits of our Incident Management Software

Enhanced Coordination Across Teams

Crises Control’s Incident Management Software ensures seamless communication and collaboration between response teams. With real-time updates, task assignments, and clear workflows, everyone involved in the response knows exactly what to do and when to do it, leading to a more efficient and coordinated approach to crisis management.

Faster Response Times

With automated notifications, predefined response plans, and task prioritisation, the software reduces decision-making time during incidents. This means your team can act swiftly, minimising the impact of disruptions and speeding up recovery efforts.

Complete Incident Visibility

The software provides full visibility into the status of ongoing incidents. From real-time task tracking to the overall incident progress, managers can easily monitor what’s happening at any moment and make informed decisions, ensuring nothing is overlooked.

Improved Workplace Safety

The SOS Panic Button feature allows employees to quickly and discreetly alert response teams in emergencies, enhancing workplace safety. This immediate communication capability ensures that help is on the way as soon as it’s needed, whether it’s for a medical emergency, security threat, or other critical situation.

Proactive Incident Preparedness

The Incident Plan Builder helps businesses proactively plan for potential incidents, allowing them to create tailored response strategies in advance. These pre-built, customisable plans ensure that teams are prepared and ready to act when a crisis arises, reducing the time spent reacting and improving overall operational resilience.

Compliance and Reporting

Crises Control helps organisations meet compliance requirements by providing detailed records of incidents, response actions, and outcomes. The software ensures that all steps taken during an incident are logged, offering transparency and facilitating audits, while also helping businesses meet ISO 27001 and 9001 standards.

FAQs

What is an incident?

An incident is an unexpected event that can cause disruption to the normal running of your business.

An incident could be a fire, flood, denial of access, loss of internet, loss of telecommunications, injury or death at the workplace, power outage, cyber crime, data breach, supply chain disruption by severe weather, damage to an aircraft, bomb, terrorism or something else that requires you to alert people immediately and share information with them.

For example, an incident in the context of information technology, is an event that is not part of normal operations that disrupts IT systems and operational processes. An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure.

Is there a limit to how many people can be informed when there is an incident?

There is no limit to the number of people you can send an alert to.

The number of users on your account depends on your license agreement. This can be increased anytime by contacting your account manager.

Can I send an incident alert to any location worldwide?

Yes, you can send alerts to users all over the world.

Can I send an alert to users in different departments, groups and locations?

Yes, users can be organised into groups, locations and departments, so that when sending an alert you can include a mix of groups, departments, locations and individual users.

Can I show the exact location where the incident has occurred?

Yes, you can select the exact location of the incident by searching for the address, coordinates or DMS longitude and latitude when launching an incident.

Can I associate useful assets to an incident?

Yes, every incident can have media assets attached to complement the incident workflow. For example, these can be documents, diagrams, photos, web links, videos, and sound files.

Can I set up a conference call when an incident is active?

Yes, you can easily organise a virtual meeting using our conference call facility via the Crises Control mobile app or web portal. Select the participants you wish to contact and they will join via their phone. These calls can be recorded for auditable evidence of your phone conference.

Can I track the progress of an incident with real time reports?

Yes, the Incident Control Centre contains up-to-the-minute information regarding every aspect of the incident, including the incident timeline, task timeline, message reports and acknowledgements, location data and more.

Can I track my teams during an incident?

Yes, if an incident has tracking enabled, users will be tracked for the duration of the incident. Users must be logged into the mobile app and have granted it permission to track their location.

Can users choose to be tracked if they feel vulnerable?

Yes, if a user is travelling and would like their organisation to know their whereabouts, they can enable ‘Track Me During Travel’ on the mobile app, which allows Crises Control to collect the user’s location data until the user disables it.

Is there a panic button for emergencies?

Yes, the SOS emergency panic button is available on the Crises Control app. Any user can tap the button in an emergency situation and the team responsible will be alerted and can view the location of the user and communicate with them.

Can I run an incident simulation?

Yes, you can run a simulation exercise on any incident type anytime.

Can I schedule a simulation for a set time?

Yes, Incidents or Pings can be scheduled to go out at any time in the future. They can be programmed to go out once or repeatedly.

Can I integrate Crise Control's crisis incident management software with other systems or software to automate alert triggers?

Yes, any monitoring application can be integrated with Crises Control as long as it has the ability to send an email.

Do incidents need to be launched by multiple users?

Incidents can be configured to be launched by one user with key holder rights or two users with key holder rights. Incidents that only require one key for launch will be launched immediately, whereas incidents requiring two keys will need an additional user to launch the incident. Users with administrator rights can launch two key incidents without needing an additional user.

How many incidents can I create?

You can create as many incidents as you need. There is no limit.

What incident templates can I use or modify on the crisis incident management platform?

You can create your own incident plans from scratch, or you can choose the templates from our incident library. These can be modified to suit your business continuity plans.

What templates are included in the Incident Library?

There are over 200 incident templates in the Incident Library, which includes incidents relating to fires, floods, natural disasters, cyber attacks, bomb alerts and more.

Can I clone an incident when I want to create a new incident with a similar setup?

Yes, go to the incident you want to clone and click on edit. Once you are inside the incident, click clone incident at the top right of your screen.

Can I test incidents to make sure they are configured correctly before launching them in a real-life situation?

Yes, once you have created your incident plan, you can select the Test On Me option which will simulate the incident with you as the sole recipient for all alerts and tasks.

Ensure Business Continuity and Resilience with Crises Control's Crisis Incident Management Software

Reduce response times by up to 96% with easy to implement crisis incident management from Crises Control

Improve response times and protect your people and operations. A quicker return to business as usual saves time, money, and reputation.

Continuity Library

Upload and access crisis incident management plans and assets in the Crises Control app, and build resilience.

Automate Workflows

Create automated workflows for each business continuity scenario, and resolve issues quickly to get back on track sooner.