Incident Manager - Incident Management Software

An incident is an unexpected event that can cause disruption to the normal running of your business.

An incident could be a fire, flood, denial of access, loss of internet, loss of telecommunications, injury or death at the workplace, power outage, cyber crime, data breach, supply chain disruption by severe weather, damage to an aircraft, bomb, terrorism or something else that requires you to alert people immediately and share information with them.

For example, an incident in the context of information technology, is an event that is not part of normal operations that disrupts IT systems and operational processes. An incident may involve the failure of a feature or service that should have been delivered or some other type of operation failure.

There is no limit to the number of people you can send an alert to.

The number of users on your account depends on your license agreement. This can be increased anytime by contacting your account manager.

Yes, you can send alerts to users all over the world.

Yes, users can be organised into groups, locations and departments, so that when sending an alert you can include a mix of groups, departments, locations and individual users.

Yes, you can select the exact location of the incident by searching for the address, coordinates or DMS longitude and latitude when launching an incident.

Yes, every incident can have media assets attached to complement the incident workflow. For example, these can be documents, diagrams, photos, web links, videos, and sound files.

Yes, you can easily organise a virtual meeting using our conference call facility via the Crises Control mobile app or web portal. Select the participants you wish to contact and they will join via their phone. These calls can be recorded for auditable evidence of your phone conference.

Yes, the Incident Control Centre contains up-to-the-minute information regarding every aspect of the incident, including the incident timeline, task timeline, message reports and acknowledgements, location data and more.

Yes, if an incident has tracking enabled, users will be tracked for the duration of the incident. Users must be logged into the mobile app and have granted it permission to track their location.

Yes, if a user is travelling and would like their organisation to know their whereabouts, they can enable ‘Track Me During Travel’ on the mobile app, which allows Crises Control to collect the user’s location data until the user disables it.

Yes, the SOS emergency panic button is available on the Crises Control app. Any user can tap the button in an emergency situation and the team responsible will be alerted and can view the location of the user and communicate with them.

Yes, you can run a simulation exercise on any incident type anytime.

Yes, Incidents or Pings can be scheduled to go out at any time in the future. They can be programmed to go out once or repeatedly.

Yes, any monitoring application can be integrated with Crises Control as long as it has the ability to send an email.

Incidents can be configured to be launched by one user with key holder rights or two users with key holder rights. Incidents that only require one key for launch will be launched immediately, whereas incidents requiring two keys will need an additional user to launch the incident. Users with administrator rights can launch two key incidents without needing an additional user.

You can create as many incidents as you need. There is no limit.

You can create your own incident plans from scratch, or you can choose the templates from our incident library. These can be modified to suit your business continuity plans.

There are over 200 incident templates in the Incident Library, which includes incidents relating to fires, floods, natural disasters, cyber attacks, bomb alerts and more.

Yes, go to the incident you want to clone and click on edit. Once you are inside the incident, click clone incident at the top right of your screen.

Yes, once you have created your incident plan, you can select the Test On Me option which will simulate the incident with you as the sole recipient for all alerts and tasks.