AI Crisis Management Software that Helps Teams Access Incident Information Faster

AI Crisis Management Software is a system that lets response teams retrieve incident information using plain language instead of searching through screens and documents. It sits on top of your incident data and answers questions about live incidents, response plans, tasks and procedures in seconds. Crises Control’s AI assistant is called CRAiG, and it works only from data already held in the platform. Our guide to AI incident management explains the wider category.

CRAiG reads your question in plain language, searches the Crises Control platform data that your user permissions allow, and returns a contextual answer. It retrieves live incident updates, response plans, tasks, reports and operational procedures rather than generating information from public sources. Authorised users can ask follow-up questions in the same conversation. Every answer reflects what is currently recorded in the platform.

CRAiG accesses incident updates, response plans, tasks, reports, operational procedures and communication records held in Crises Control. Access is governed by the same user permissions that apply everywhere else in the platform, so CRAiG never surfaces information a user could not already open themselves. Platform configuration determines which data sources are available. Nothing outside your Crises Control data is used to answer operational questions.

A generic AI assistant answers from public information, while CRAiG answers from your own incident data inside Crises Control. That difference matters during an emergency: a public model cannot tell you which of your response plans is active or who has acknowledged an alert, because it has no access to your operational record. CRAiG is built into the platform as its AI intelligence layer, under your permission model. Generic assistants also keep no audit trail of what was asked during an incident.

No. CRAiG retrieves and summarises information; authorised users make every decision. The assistant is designed to reduce the time spent finding information, not to replace human judgement or take response actions on its own. Response plans are activated, tasks assigned and communications sent by authorised users through Incident Management Software. This keeps accountability with named people, which is what most governance frameworks require.

Yes. CRAiG can summarise what happened, retrieve the communication record and surface the tasks and decisions logged during the incident. That makes post-incident review faster, because the reviewer can ask questions of the record instead of reading through every log entry manually. The information comes from the same operational record used for governance and audit. See how a structured record supports review in our aviation emergency response case study.

Pricing is per user on a subscription basis and depends on the modules you enable and the size of your organisation. CRAiG is the AI layer of the Crises Control platform rather than a separately licensed product, so it is priced within a wider platform subscription. Costs vary with user numbers, the number of sites and the level of support required. Request a tailored quote through the demo request form.

CRAiG works within the platform’s existing permission and access controls, so a user only ever sees data they are already authorised to view. Your operational data is used to answer your own questions and is not used to answer anyone else’s. Access events form part of the platform record available for audit. Organisations operating an information security management system to ISO/IEC 27001 use these controls to evidence access governance.