Crisis Management for Banks: How a Mass Notification System and Business Continuity Software Ensure Resilience
Written by Anneri Fourie | Marketing Executive The banking sector operates in a high-stakes environment where even minor disruptions can have severe financial and reputational consequences. A cyberattack, IT failure, security breach, or regulatory change can trigger a crisis, impacting business continuity and customer trust. Despite these risks, many banks still rely on manual crisis response plans, scattered documentation, and outdated communication methods, leading...
Helping organisations with a safe return to work for their employees
The Covid-19 outbreak has amplified the need for fast, insightful and transparent communications during a crisis. It is their communications with employees, stakeholders and customers that is truly defining those organisations that have adapted most effectively to the pandemic. Health concerns, job security, economic turmoil - it's a challenging time...
Media coverage for Crises Control pandemic toolkit
Crises Control is generating media coverage for its new pandemic response toolkits which allow its customers across the globe to reach out to employees and stakeholders with critical messages and company announcements as offices reopen and furloughed staff return to work. Over nine million workers have been furloughed in the...
Building organisational resilience – a guide for business
All businesses must navigate a rapidly changing risk environment characterised by globalisation, disruptive technologies, increasing supply chains, climate change and an accelerating rate of change in markets and society. This rapid rate of change creates emerging risks which can outpace an organisation’s ability to manage them. Increasingly interdependent networks and...
Operation resilience in financial services
Operational resilience requirements for companies in financial services are about to get a lot tougher and firms need to start planning now how they are going to meet them. In December 2019, the three top UK financial regulators, the Bank of England, Prudential Regulation Authority and Financial Conduct Authority published...
Crises Control Saudi Arabia Cloud offering now available
The purse strings have been well and truly opened at Crises Control as the company has announced a major expansion in the Gulf, delivering services from a new data center region in Riyadh, Saudi Arabia (the KSA). The KSA has been identified as one of the fastest growing technology hubs...
Crises Control helps customers respond to pandemic crisis threat
With the novel Coronavirus COVID19 now present in more than 35 countries and more than 80,000 infections reported, the World Health Organisation is believed to be on the verge of declaring a global pandemic. The impact on the world economy is already significant, with global supply chains from China massively...
Don’t rely on a telephone call tree, even an automated one
Way back in digital pre-history, say around 2004, before the explosion of web 2.0 and social media, the telephone call tree had its place. It was a clever way of getting a message out by telephone to a group of people using the power of the group, with each contact...
Don’t get put out of commission like Travelex
The critical cyber event currently affecting Travelex could yet be an existential one for the company. Their operations have now been ‘out of commission’ as it were for more than ten days and still show no sign of being resolved. They appear to have got themselves in a stand-off with...
Free tools and critical communications don’t mix
Relying on free tools for your critical communications is a risky business and is very likely to compromise, security, administration and the ability to contact your employees when you need to most. The threat is still present The terrible terrorist attacks that took place on Christian churches and hotels in...
The National Grid may only fail once a decade but power outages are a daily event
The National Grid outage that took place in early August, in which power was cut to more than one million people, has been described as a rare and unusual event with two different generators both failing at almost exactly the same time during a major lightning storm. It is still...
A failure of emergency planning
I despair! At the end of August, I was just finishing lunch with a colleague in the first-floor restaurant of a five star hotel in central London when a "bell" started to ring. It was ignored by practically everyone - including the waiting staff and everyone else. After five or...
Operational resilience in a complex world
Crises that threaten the reputation and operations of an organization are becoming an everyday occurrence. As the business environment becomes more complex, resilience continues to climb the agenda of every C-suite. Accordingly to the AON Global Risk Management Survey 2019, every organization, industry and economy around the world is confronting more...
Crises Control Middle East Cloud offering now available
Middle East Cloud Offering by Crises Control Today, Crises Control is taking a major step forward to help support the resilience of our customers in the Middle East region by offering the next generation of intelligent business resilience applications and tools from our first cloud data center region located in...
Knowledge is important but information is critical in a crisis
No-one can question the bravery of the people who were involved in providing help and succour to the victims of the London Bridge/Borough Market terrorist attack. To the survivors and witnesses of horror beyond imagination we can only extend our thanks and admiration. The police and ambulance service personnel on...
Airline operators given 15 minutes to issue critical incident communications
On 17 April 2018, a passenger on Southwest Airlines flight 1380 from New York to Dallas became the first person to live-stream commentary and video of an unfolding aviation crisis from inside the aircraft itself, using the airline’s on-board wi-fi service. By doing so, passenger Marty Martinez announced that the...
Risk, reward and resilience: what businesses think
The past few years have seen rapid political, regulatory and technological changes in business environments, and the rate of change is accelerating. To avoid bouncing back to the status quo, businesses increasingly need to have the right leadership and behaviours to adapt to these changes. Resilience First and EY conducted...
