Beyond Recovery: How Incident Management Software Drives Operational Continuity
Written by Anneri Fourie | Marketing Executive Unexpected disruptions—be they floods, cyberattacks, or power outages—can bring business operations to a standstill. The real question isn’t just how quickly a business can recover, but how effectively it can continue operating during a crisis. That’s where Incident Management Software comes into play, shifting the focus from recovery to resilience. In this blog, we’ll explore the role...
Crises Control Saudi Arabia Cloud offering now available
The purse strings have been well and truly opened at Crises Control as the company has announced a major expansion in the Gulf, delivering services from a new data center region in Riyadh, Saudi Arabia (the KSA). The KSA has been identified as one of the fastest growing technology hubs...
Crises Control helps customers respond to pandemic crisis threat
With the novel Coronavirus COVID19 now present in more than 35 countries and more than 80,000 infections reported, the World Health Organisation is believed to be on the verge of declaring a global pandemic. The impact on the world economy is already significant, with global supply chains from China massively...
Don’t rely on a telephone call tree, even an automated one
Way back in digital pre-history, say around 2004, before the explosion of web 2.0 and social media, the telephone call tree had its place. It was a clever way of getting a message out by telephone to a group of people using the power of the group, with each contact...
Don’t get put out of commission like Travelex
The critical cyber event currently affecting Travelex could yet be an existential one for the company. Their operations have now been ‘out of commission’ as it were for more than ten days and still show no sign of being resolved. They appear to have got themselves in a stand-off with...
Free tools and critical communications don’t mix
Relying on free tools for your critical communications is a risky business and is very likely to compromise, security, administration and the ability to contact your employees when you need to most. The threat is still present The terrible terrorist attacks that took place on Christian churches and hotels in...
The National Grid may only fail once a decade but power outages are a daily event
The National Grid outage that took place in early August, in which power was cut to more than one million people, has been described as a rare and unusual event with two different generators both failing at almost exactly the same time during a major lightning storm. It is still...
A failure of emergency planning
I despair! At the end of August, I was just finishing lunch with a colleague in the first-floor restaurant of a five star hotel in central London when a "bell" started to ring. It was ignored by practically everyone - including the waiting staff and everyone else. After five or...
Operational resilience in a complex world
Crises that threaten the reputation and operations of an organization are becoming an everyday occurrence. As the business environment becomes more complex, resilience continues to climb the agenda of every C-suite. Accordingly to the AON Global Risk Management Survey 2019, every organization, industry and economy around the world is confronting more...
Crises Control Middle East Cloud offering now available
Middle East Cloud Offering by Crises Control Today, Crises Control is taking a major step forward to help support the resilience of our customers in the Middle East region by offering the next generation of intelligent business resilience applications and tools from our first cloud data center region located in...
Knowledge is important but information is critical in a crisis
No-one can question the bravery of the people who were involved in providing help and succour to the victims of the London Bridge/Borough Market terrorist attack. To the survivors and witnesses of horror beyond imagination we can only extend our thanks and admiration. The police and ambulance service personnel on...
Airline operators given 15 minutes to issue critical incident communications
On 17 April 2018, a passenger on Southwest Airlines flight 1380 from New York to Dallas became the first person to live-stream commentary and video of an unfolding aviation crisis from inside the aircraft itself, using the airline’s on-board wi-fi service. By doing so, passenger Marty Martinez announced that the...
Risk, reward and resilience: what businesses think
The past few years have seen rapid political, regulatory and technological changes in business environments, and the rate of change is accelerating. To avoid bouncing back to the status quo, businesses increasingly need to have the right leadership and behaviours to adapt to these changes. Resilience First and EY conducted...
Crises Control and Resilience First join together to promote urban resilience for business communities
Crises Control, the award-winning mass notification platform designed for business continuity, has teamed up with Resilience First, the leading UK initiative to improve urban resilience for business communities, to launch a series of webinars and podcasts to raise awareness of resilience. The series of webinars and podcasts will be hosted by...
Enhancing resilience in Fitzrovia through local plans: briefing and exercise
This briefing and exercise, kindly hosted by the American International Church, was designed to help attendees think about their own resilience as part of the local area, and what support their own organisation might need or could be able to give. Around 25 people attended. Discussion Barclays branch manager Andrew...
Is your company crisis communications ready?
Crises always put a company under intense scrutiny, whether from internal stakeholders such as employees and investors or external stakeholders such as suppliers, customers, regulators and the media. This last group, the media, might have the least invested in the company themselves, but they can still wield an enormous power...
Housing Technology: Mitigating Business Disruption Events
Crises Control Managing Director, Shalen Sehgal, has written an article for the March 2019 issue of leading publication Housing Technology Magazine on how the social housing sector is at significant and growing risk of disruptive incidents that can impact on housing providers and their tenants. The article reviews the threat...
