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We have been using Crises Control for some months now. We used it for the first time for a real incident to inform staff that telephone lines were all down into our Head Office. The response team were already on site when the incident happened, so we used Crises Control as the method to inform key staff rather than the response team. The response was really good. The Crises Control platform allowed us to get round the phone outage and communicate with our staff very quickly and effectively. The response reporting function also allows us to track who didn't respond and find out why. This is really helpful to learn lessons for future incidents.

Our priority is to get information out clearly and concisely to our staff and to prompt them to respond quickly. That’s why we find the Ping messageacknowledgment feature extremely powerful. They hit the button and get onwith their lives, we are satisfied, and they are safe. Thanks to its intuitive design, the platform is very easy for administrators andkeyholders to use. It’s very obvious what you have to do. You don’t need long explanations.

Crises Control is a unique application in the field of business continuity, in that it was originally built for in-house use by the company that developed it to support their own clients. This has given the platform an unusually customer-centred focus, built for the needs of the customer rather than the preferences of the company selling it. Since its launch, they have placed a very high value on customer feedback and they have made excellent use of this feedback to continue to develop the solution for the benefits of their customers. For me, Crises Control stands out in a crowded field because it continually strives to provide an easy-to-use, action ready, business disruption solution.

I have chosen Crises Control as the solution that I recommend to my own clients because it meets their needs in a way that I have not found elsewhere. Its features help to make BC planning easy for all sizes of organisation. One of the key attributes of the product is that it does enough, but no more. Too many products offer complexity that is far beyond the need of the normal user and in a crisis could be distracting to the point at which mistakes are made as a consequence.