Keeping Clients Informed During An Incident: One Story For Staff, Partners And Clients
When a consulting firm’s own systems are hit, it has two problems at once. The first is technical: contain the damage and get services back. The second is about people, ...
Duty Of Care At Client Sites: Six Things Consulting Firms Should Confirm Before Day One
Most consulting firms prepare a consultant for a client placement in detail. Passes are booked, laptops are set up and the first workshop is already ...
Incident Coordination For Consulting Teams: Who Needs To Know And Who Must Act
Most incident plans are written around buildings. A consulting firm’s people are usually somewhere else: at client head offices, in hotels and airports, or working ...
Incident Platform Evaluation For Financial Firms: What To Test Once The Alert Works
Most incident platform demos in financial services end the same way. A test alert goes out, phones buzz and acknowledgements tick in. Every credible vendor ...
IT Incident Impact Assessment: How Financial Firms Find Out Who Is Affected
When an IT system fails in a bank, the service desk is usually first to know what has broken. It is rarely first to know ...
Tracking Critical Actions During An Incident: How Financial Firms Know The Work Is Done
A major incident in a financial firm produces two kinds of output. The first is information: alerts, updates, status messages, holding lines. The second is ...
DORA Major Incident Reporting Timelines: Why Four Hours Starts Earlier Than You Think
A reporting deadline is only as generous as the work that has to happen before it. Under DORA, a financial entity has four hours to ...
Operational Resilience During A Live Incident: 5 Tests That Show Whether A Firm Has It
A major incident in a regulated firm starts two clocks. The first is the technical one, which begins when engineering opens an investigation. The second ...
Employee Safety Software: When IT Disruption Hits
A major IT incident creates two problems at once. The first is technical: a system, application or service is unavailable. The second is operational: employees ...
Incident Management Platform: Why IT Alerting Alone Is Not Enough
Most IT teams already have a way to identify technical problems. Monitoring tools detect unusual activity, service management systems record incidents and alerting tools notify ...
Incident Response Software: When Cyber Incidents Cross Departments
A cyber incident may begin with one suspicious login, one compromised account or one unusual system alert. The first response usually sits with the security ...
Business Continuity Software: Managing Technology Disruption Across The Business
A major technology disruption rarely begins as a business continuity issue. It may start with an unavailable application, a failed software update, a connectivity problem ...
Incident Management Software: Beyond The IT Team
An IT incident does not need to bring down an entire system to create serious problems for the business. A payment process may be delayed. ...
Hospital Winter Pressures: What Happens When Capacity Is No Longer Enough?
At 8am on a January Monday, an emergency department is already under pressure. Several ambulances are waiting to hand over patients. Beds are occupied across ...
Hospital Supply Chain Disruption: When A Medical Supply Shortage Becomes An Operational Crisis
A hospital does not need to run out of everything for a supply problem to become an operational crisis. One missing product can be enough. ...
Healthcare Incident Management Software: Do Corrective Actions Really Work?
A medication incident occurs on a hospital ward. The immediate risk is managed, the patient receives the necessary care, the relevant staff are informed and ...
Emergency Notification Software: Reaching Healthcare Staff During An Emergency
Imagine it is 03:15 on a Sunday morning and a security incident develops in an outpatient building connected to a hospital. Staff in the affected ...
Incident Management Software: Coordinating Healthcare Incidents Across Multiple Teams
A serious hospital incident can start in one department and become everyone’s problem within minutes. A power failure, cyber incident, security event or patient safety ...
Incident Reporting Software: What Happens After An Oil And Gas Incident?
A leak has been contained. The affected equipment has been isolated. Workers are safe and the immediate response is winding down. The pressure has not ...
Emergency Notification Software: Protecting Oil And Gas Workers During An Emergency
A gas release occurs at a large processing facility. The site alarm sounds and the Emergency Response Manager orders workers in the affected area to ...
Incident Response Software: Managing Cyber Incidents In Oil And Gas
A cyberattack on an oil and gas company can start as an IT security problem and become an operational problem very quickly. Imagine that unusual ...
Incident Management Software: When A Plant Emergency Escalates
A serious incident at an oil and gas facility can change the priorities of an entire site within minutes. A fire, explosion, hazardous release or ...
Incident Coordination Software: The Hidden Cost Of Poor Coordination
A payment platform goes down. Customers cannot complete transactions. IT starts investigating the fault, while Operations, Risk, Compliance, Customer Services and senior management begin dealing ...
Incident Management Software: Why Financial Institutions Need One Version Of The Truth During A Crisis
A major operational incident rarely becomes difficult because people stop doing their jobs. More often, it becomes difficult because every team is trying to solve ...
Emergency Communication Software: What Happens When Email, Teams And Slack Go Offline?
At 08:17 on a Tuesday morning, employees across a financial institution begin reporting that they cannot access Microsoft Outlook. Within minutes, Microsoft Teams stops responding. ...
Operational Resilience Software For Financial Services: Why Passing An Audit Doesn’t Mean You’re Ready For A Crisis
A cyber security exercise finishes successfully on a Friday afternoon. The incident response team follows the documented process. Communications are issued on time, business continuity ...
Emergency Notification Software: Why Manufacturing Emergencies Become Communication Failures
A fire alarm sounds inside a manufacturing facility. Within moments, operators stop production, maintenance teams begin shutting down equipment and the Environmental, Health and Safety ...
Business Continuity Software: The Hidden Cost Of Production Downtime
Production has been running without interruption for hours when a critical conveyor motor suddenly fails. Within minutes, one production line stops completely. Maintenance heads to ...
Manufacturing Incident Management Software: 10 Questions Every Plant Manager Should Ask Before The Next Emergency
A loud bang echoes through a manufacturing facility after an electrical fault shuts down a critical production line. Within moments, operators stop nearby equipment while ...
Incident Management Software: The First 30 Minutes After A Chemical Spill
A forklift reverses through a manufacturing facility before clipping the corner of an intermediate bulk container holding a hazardous chemical. Within seconds, liquid begins spreading ...
Manufacturing Incident Management Software: Why Equipment Failures Become Operational Crises
A production line stops unexpectedly. Within seconds, operators shut down surrounding equipment to prevent further damage. Maintenance engineers begin diagnosing the fault while supervisors assess ...
