Global Incident Management System Requirements: 4 Questions To Ask
A group that reports incidents to regulators in several countries doesn’t need a separate list of software requirements for each one. Four questions sit behind most of the reports it ...
Who Is Responsible For Reporting RIDDOR?
Employers in Great Britain reported 59,219 non-fatal injuries to employees under RIDDOR in 2024/25 (HSE 2025). The Health and Safety Executive’s own statistics on non-fatal ...
After The Early Warning: NIS2 Incident Reporting Roles And Responsibilities
Under NIS2, reporting a significant cyber incident happens in stages, not in a single submission. There are at least three: an early warning within 24 ...
Who Coordinates The Response? Reporting One Incident To Regulators In Several Countries
At 09:00 in London a payments platform stops processing. The banking group that runs it has regulated entities in London, Dublin, New York, Toronto and ...
Martyn’s Law Lockdown Procedure For Venue Staff
Saturday, 20:15, at a 1,200-capacity music venue. A door supervisor radios the duty manager: there is a man with what looks like a weapon on ...
The Five-Part Incident Response Checklist For Consulting Firms
“Can’t log in. Is it just me?” That message lands in a consultants’ WhatsApp group at 07:52 on a Monday. By 08:05 there are forty ...
Incident Management Training For Consulting Teams
At 06:40 on a Tuesday, a building manager closes a consulting firm’s Manchester office. A burst water main has cut the power overnight. Forty consultants ...
Keeping Clients Informed During An Incident: One Story For Staff, Partners And Clients
When a consulting firm’s own systems are hit, it has two problems at once. The first is technical: contain the damage and get services back. ...
Duty Of Care At Client Sites: Six Things Consulting Firms Should Confirm Before Day One
Most consulting firms prepare a consultant for a client placement in detail. Passes are booked, laptops are set up and the first workshop is already ...
Incident Coordination For Consulting Teams: Who Needs To Know And Who Must Act
Most incident plans are written around buildings. A consulting firm’s people are usually somewhere else: at client head offices, in hotels and airports, or working ...
Incident Platform Evaluation For Financial Firms: What To Test Once The Alert Works
Most incident platform demos in financial services end the same way. A test alert goes out, phones buzz and acknowledgements tick in. Every credible vendor ...
IT Incident Impact Assessment: How Financial Firms Find Out Who Is Affected
When an IT system fails in a bank, the service desk is usually first to know what has broken. It is rarely first to know ...
Tracking Critical Actions During An Incident: How Financial Firms Know The Work Is Done
A major incident in a financial firm produces two kinds of output. The first is information: alerts, updates, status messages, holding lines. The second is ...
DORA Major Incident Reporting Timelines: Why Four Hours Starts Earlier Than You Think
A reporting deadline is only as generous as the work that has to happen before it. Under DORA, a financial entity has four hours to ...
Operational Resilience During A Live Incident: 5 Tests That Show Whether A Firm Has It
A major incident in a regulated firm starts two clocks. The first is the technical one, which begins when engineering opens an investigation. The second ...
Employee Safety Software: When IT Disruption Hits
A major IT incident creates two problems at once. The first is technical: a system, application or service is unavailable. The second is operational: employees ...
Incident Management Platform: Why IT Alerting Alone Is Not Enough
Most IT teams already have a way to identify technical problems. Monitoring tools detect unusual activity, service management systems record incidents and alerting tools notify ...
Incident Response Software: When Cyber Incidents Cross Departments
A cyber incident may begin with one suspicious login, one compromised account or one unusual system alert. The first response usually sits with the security ...
Business Continuity Software: Managing Technology Disruption Across The Business
A major technology disruption rarely begins as a business continuity issue. It may start with an unavailable application, a failed software update, a connectivity problem ...
Incident Management Software: Beyond The IT Team
An IT incident does not need to bring down an entire system to create serious problems for the business. A payment process may be delayed. ...
Hospital Winter Pressures: What Happens When Capacity Is No Longer Enough?
At 8am on a January Monday, an emergency department is already under pressure. Several ambulances are waiting to hand over patients. Beds are occupied across ...
Hospital Supply Chain Disruption: When A Medical Supply Shortage Becomes An Operational Crisis
A hospital does not need to run out of everything for a supply problem to become an operational crisis. One missing product can be enough. ...
Healthcare Incident Management Software: Do Corrective Actions Really Work?
A medication incident occurs on a hospital ward. The immediate risk is managed, the patient receives the necessary care, the relevant staff are informed and ...
Emergency Notification Software: Reaching Healthcare Staff During An Emergency
Imagine it is 03:15 on a Sunday morning and a security incident develops in an outpatient building connected to a hospital. Staff in the affected ...
Incident Management Software: Coordinating Healthcare Incidents Across Multiple Teams
A serious hospital incident can start in one department and become everyone’s problem within minutes. A power failure, cyber incident, security event or patient safety ...
Incident Reporting Software: What Happens After An Oil And Gas Incident?
A leak has been contained. The affected equipment has been isolated. Workers are safe and the immediate response is winding down. The pressure has not ...
Emergency Notification Software: Protecting Oil And Gas Workers During An Emergency
A gas release occurs at a large processing facility. The site alarm sounds and the Emergency Response Manager orders workers in the affected area to ...
Incident Response Software: Managing Cyber Incidents In Oil And Gas
A cyberattack on an oil and gas company can start as an IT security problem and become an operational problem very quickly. Imagine that unusual ...
Incident Management Software: When A Plant Emergency Escalates
A serious incident at an oil and gas facility can change the priorities of an entire site within minutes. A fire, explosion, hazardous release or ...
Incident Coordination Software: The Hidden Cost Of Poor Coordination
A payment platform goes down. Customers cannot complete transactions. IT starts investigating the fault, while Operations, Risk, Compliance, Customer Services and senior management begin dealing ...
Incident Management Software: Why Financial Institutions Need One Version Of The Truth During A Crisis
A major operational incident rarely becomes difficult because people stop doing their jobs. More often, it becomes difficult because every team is trying to solve ...
